Policies

Enrollment & Tuition

Enrollment at The Green Tambourine is based on an entire school year (approximately forty weeks) of weekly classes/lessons. Our monthly fees are tuition for the entire school year split into nine installments. Due to the arrangement of the calendar, in most months there are four sessions, but in some there are five and in others three. Please refer to the yearly calendar for dates that the studio will be closed, as all holidays are built into the monthly tuition rates. Enrollment is not offered on a per class or per month basis, and our monthly tuition fees are not a direct payment for that month’s lessons.

 

Discontinuation

In order to discontinue one or more of your services, please notify the business office directly one billing cycle in advance. Notice given to your teacher alone is not sufficient. Once your notice is received, your monthly fees will end, and your services will stop at the end of the current billing cycle.

 

Communications

To respect both our clients' and our teachers' privacy, we ask that no communications are sent to each other via email/text/phone outside of school. Instead, all communications about absences, scheduling, billing, or policies should go to our business manager at matthew@thegreentambourine.com.  Any communications about programming, teachers, or content can be sent to our director at ann@thegreentambourine.com. 

 

Attendance Policies

The weekly schedule at the studio is very tight, and we highly value both our clients’ and our teachers’ time. Our staff are compensated for all of their scheduled lessons & classes regardless of whether or not the student attends, and therefore we are unable to reschedule any missed services. Please see our options below:

• If a student is unable to attend a class or lesson, the studio cannot reschedule or refund that missed service. Instead, that student has the option of attending either a similar group class if applicable, or one of our monthly community make-up classes, both to be scheduled and confirmed in advance. Once scheduled and confirmed, your missed class is considered completed (no rescheduling reschedules).

• If a teacher needs to cancel a class or lesson, the studio will attempt to reschedule in-person or online services if possible. If the schedule does not allow for in-person or online make-ups, the student will have the option of getting a refund, attending a similar in-person group class, or one of our monthly community make-up classes. All options must be scheduled and confirmed in advance. Once confirmed, your missed class is considered completed (no rescheduling reschedules).

 

Media Release

All photos, videos, and audio recordings created by The Green Tambourine Music Studio are property of The Green Tambourine Music Studio. By enrolling at the Studio, consent is being given to the Studio to use any pictures, videos, and audio recordings for outreach and promotion of The Green Tambourine Music Studio.  If you do not want your photos or recordings to be used, please complete and submit our Media Opt Out Form.

 

School Closing Information

In the event of an inclement weather related building closure, all Musical Explorations, Intro to Instruments, and Group Instrumental Classes will be canceled. Individual lessons will be offered virtually. Please check your email that morning for details.